Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

This policy applies to hotellobbyaivideo.live. Official privacy and customer support contact: support@hotellobbyaivideo.live.

Photos, generated videos and AI providers

The configured video model is ByteDance Seedance 2.0 Mini, accessed through KIE API (bytedance/seedance-2-mini). Generation and checkout are currently disabled; selecting photos in the tool creates a local browser preview and does not submit those photos for generation.

When generation is enabled and you submit a job, the service processes your two authorized portrait photos, the fixed generation instructions, task status and generated video to perform your request. Reference photos are stored in private Cloudflare R2 storage, with time-limited signed links made available to KIE for processing. Generated videos are stored privately and served through an authenticated account endpoint. Photos are scheduled for deletion on confirmed task completion or failure; deletion can fail and is not an independently verified retention guarantee. Task records and result videos may remain stored until removed. There is no verified automatic expiry schedule for result videos or unresolved tasks.

Cloudflare provides hosting, database and storage infrastructure. When enabled, KIE and its underlying model provider process generation inputs, and Waffo Pancake handles checkout and payment data. Their processing may involve jurisdictions outside your country. We do not represent that third-party providers never retain data or use it for training; their applicable policies govern their processing. We do not use your uploaded photos or videos to train our own AI model or publish them in a public gallery.

For deletion requests, contact the support email with your account email and task ID. We verify ownership before handling requests; payment, fraud-prevention or legally required records may need to be retained. Necessary evidence from safety reports may be reviewed by the operator, with access limited to handling the report.

When the prompt safety integration is configured, the exact generation instructions are sent to Waffo Prompt Sift before generation. Our private safety logs contain a prompt hash, request reference, timestamp and redacted verdict; they do not contain the original prompt text, photos or email address. Safety logs currently have no verified automatic deletion schedule. Waffo describes this prompt check as stateless and not retaining original prompt text. Photo and video safety review is a separate requirement and has not yet been completed.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers such as Cloudflare, KIE and, when checkout is enabled, Waffo, as needed to operate the service and subject to their applicable terms.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

Subject to applicable law, you may request access, correction, export or deletion of your personal information by contacting the email address below. We may need to verify account ownership; not all requests are available as self-service account settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

For privacy questions, rights requests or customer support, email support@hotellobbyaivideo.live. See also our Terms of Service and content policy.